Click4Collateral™ Enables Sales Force To Customize And Mail Membership Kits From Their Desktop
The Problem
The nation’s largest non-profit HMO became increasingly frustrated by their current vendor’s inability to rapidly respond to changing market demands and maintain compliance. The client needed an easier way to access accurate information to forecast budgets, print on demand and shrink the response time to deliver documents to consumers during post sale and renewal cycles. The key challenge was to create a transition plan that would be transparent to customers and the sales organization while continuing to deliver critical documents on time and at reduced costs.
The Solution
Our web-based Click-4-Collateral™ solution was configured to the client’s unique requirements that included the ability for each sales representative to build their own custom kits for delivery within 48 hours. Our user-friendly tool enables individualized kits to be created containing personalized documents and rate plans. Client’s sales force has password protected 24/7/365 access to over 500 items, print on demand and custom kitting and shipping capabilities. Administrative tools include real-time reporting and billing systems and the ability to self-administer all inventory from the desktop.
The Impact
50% reduction in fulfillment staffing to handle communications
Reduced client administrative time from weeks to hours
Reporting that enables predictive budgeting
Higher customer satisfaction due to zero defect production and maintenance of legal compliance.
"I have been printing maps with 1Vision since 2009. I had no experience with professional printing when I started my company. 1Vision was very helpful introducing me to the process and capabilities of professional printing. I was very impressed with how they handled my novice experience in printing and 8 years later I am still happy to be printing with them. I had one other local company print a map and it did not compare in quality to 1Vision. For map printing they are hands down the go to print shop."
"Thanks for working with us through some trying times to consolidate our marketing fulfillment and print on demand systems. The expertise and effort your company brought together to solve our problems while reducing our costs, has not gone unnoticed by anyone in our company. We are looking forward to doing even more with Eagle:xm in the future."
Vice President of Marketing
"I am going to be entirely frank. I cannot imagine having the level of success that we have without the partnership we have had with Eagle:xm over the past 15 years."
Vice President of Marketing
"They created a turn key acquisition solution, it’s automated and I don’t have to worry about it."
Marketing Manager
"The key distinction between direct marketing and mass marketing is when you know it’s going to work. The mass marketer doesn’t know until the end. The direct marketer knows in the beginning."
Seth Godin
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