Triggered Communication

 

Enrich Your Customer Relationships With Automated Technology

Our next generation marketing is the nexus of sophisticated technology and simple good manners. We design automated programs that enable right time dialogues between companies and consumers across the spectrum of digital and print channels. Whether you’re looking to automate key customer service communications or design a trigger-based marketing program, we offer the experience and the technology infrastructure to drive your business to new heights by delivering improved customer experience, increased sales and reduced operational expense.

Flexible design accommodates your specific requirements: Our solutions support short term campaigns OR institutionalized initiatives. We can develop the database that drives the solution OR respond to data received from your systems. Modular approach allows use of one OR all channels (voice, text, email, print).

How it’s done Our triggered communications retrieve transactional data from your existing databases or databases that we manage, then our system automatically reads the data, interprets the information, creates the proper message, then processes and delivers each individualized communication using print and digital channels. During the process, the business rules are applied, customer-specific content is injected, and tracking codes are included to measure program effectiveness.

Build brand relationships at every touch point: Customer Care & Service Solutions Lifecycle & Courtesy Communications Notifications & Alerts Loyalty Program Updates Service Reminders Security & Fraud Notifications Customer Feedback Surveys

Customer Marketing Solutions Acquisition Marketing Up-sell / Cross-sell Retention Programs Win-back Consumer Promotions

THE_PROBLEM

The Problem

A regional utility faced increasing call center activity due to service changes, government regulations and plant outages. Servicing costs were skyrocketing while the actual service levels dropped. In addition, they were being penalized by the government for not being able to prove the proper documents were being delivered in a timely manner. This client wanted a seamless and cost-effective method to help increase customer satisfaction and comply with government regulations while reducing costs.

The Solution

With all of your printing materials, we believe it should be easy for you to distribute them quickly and efficiently to your students and faculty. 1Vision prints, stores, and distributes all of your materials directly to your students and employees, significantly lowering your costs.
The_Solution
digital-printing-production

The Impact

  • 40% reduction in call center staffing
  • 400% return on investment (ROI) on project investment
  • 58% improvement in Customer Satisfaction scores
  • Reduction in customer defections
 

More Case Studies

"I have been printing maps with 1Vision since 2009. I had no experience with professional printing when I started my company. 1Vision was very helpful introducing me to the process and capabilities of professional printing. I was very impressed with how they handled my novice experience in printing and 8 years later I am still happy to be printing with them. I had one other local company print a map and it did not compare in quality to 1Vision. For map printing they are hands down the go to print shop."


Farid Tabaian
Owner / Chief Cartographer, Singletrack Maps, LLC

"Thanks for working with us through some trying times to consolidate our marketing fulfillment and print on demand systems. The expertise and effort your company brought together to solve our problems while reducing our costs, has not gone unnoticed by anyone in our company. We are looking forward to doing even more with Eagle:xm in the future."


Vice President of Marketing

"I am going to be entirely frank. I cannot imagine having the level of success that we have without the partnership we have had with Eagle:xm over the past 15 years."


Vice President of Marketing

"They created a turn key acquisition solution, it’s automated and I don’t have to worry about it."


Marketing Manager

"The key distinction between direct marketing and mass marketing is when you know it’s going to work. The mass marketer doesn’t know until the end. The direct marketer knows in the beginning."


Seth Godin

Maintain Brand Consistency Across Retail Locations

Discover how our solutions can streamline and unify your brand experience.
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